Account Manager / Customer Support Specialist (KYC, VIP)

À propos du spécialiste

Account management and customer support specialist with about five years of client-facing experience, three of them in end-to-end account management for an online service. Handles high-priority client requests, user onboarding and long-term partner relationships with a focus on retention of key and VIP accounts. Day-to-day work covers full-cycle back-office operations: document checks, user verification (KYC), payment transaction oversight and wire transfer monitoring. Tracks satisfaction metrics, bridges communication between clients and technical teams and resolves disputes. Earlier experience in front-desk administration: scheduling, cash operations and internal records. Confident with CRM systems, Trello, Google Workspace, MS Excel, IP telephony and AI-based workflow automation. No iGaming employer is stated in the CV; the KYC, payments and VIP retention skill set is transferable.

Compétences

Expérience de travail

Account Manager / Support Manager - online services company, Ukraine - 2023 to present: end-to-end account management, user onboarding, KYC document checks, payment and wire transfer monitoring, dispute resolution, satisfaction metrics. Administrator - private medical clinic, Ukraine - 2021 to 2023: front-desk operations, complex appointment scheduling, incoming communications, cash operations, internal records.

Éducation

Bachelor's Degree in Hotel and Restaurant Business, Ukraine, 2017-2021

Langues

Ukrainian - Native, English - Upper-Intermediate (B2, working towards C1), German - Elementary (A1)