spinhireiGaming Customer Support / VIP Support Specialist
À propos du spécialiste
Customer Support Specialist with over 4 years in iGaming, supporting sportsbook and casino players through live chat and email. Worked as a Hindi-language support agent for 2 and a half years, handling account, verification, payment, bonus and technical queries and processing KYC tickets. Then moved to VIP support: for a year handled VIP players' chats and emails, managed tickets in Jira, discussed bonus systems and worked on retaining VIP players, later as a VIP middle manager at a betting brand. Employers include several international betting operators (remote). Fluent in English, Hindi and Nepali, with basic German and Russian. Looking for a remote Customer Support, VIP Support or Chat Support role at an iGaming company; open to Poland, Germany or Cyprus.
Compétences
Expérience de travail
VIP Middle Manager — 4RABet (remote): VIP client queries via chat and email, bonus system discussions, VIP player retention VIP Support Specialist — Fonbet (remote): VIP players' chats and emails for a year, ticket management in Jira, bonus management Customer Support Agent — 1xBet: Hindi support for 2 and a half years, chat and email queries, verification process and tickets
Éducation
Dharan Adarsha College — +2 in Science and Mathematics, 2016–2018 Dharan Adarsha School — SLC, 2016
Géographie préférée
Poland, Germany, Cyprus
Langues
English fluent, Hindi fluent, Nepali native, German basic, Russian basic