Payments Operations Specialist / Payment Analyst

À propos du spécialiste

Payments Operations Specialist with 4+ years in a global fintech, having grown from Customer Support Specialist to Subject Matter Expert in Payments Systems and then Payments Operations Specialist at a leading neobank. Investigates payment failures across multiple rails and performs SQL-based analysis of high-volume payment data to find anomalies, discrepancies and operational trends. Hands-on with SWIFT, SWIFT GPI, SEPA, SEPA Instant, Faster Payments, refunds, chargebacks and internal transfers; performs transaction validation and reconciliation, monitors operational KPIs and recommends process improvements. Worked with Product, Engineering, Compliance and Operations teams to standardize processes; promoted to SME for analytical performance. Fintech background, no iGaming experience. Looking for a remote Payments Operations, Payment Analyst or Business Analyst (Payments) role.

Compétences

Expérience de travail

Payments Operations Specialist — Revolut, Lithuania — 2024–2025: investigated transaction failures across payment rails, SQL analysis of high-volume payment data, SWIFT/SEPA/Faster Payments/refunds/chargebacks operations, KPI monitoring Subject Matter Expert, Payments Systems — Revolut, Lithuania — 2022–2024: complex payment investigations across internal systems, validation of transaction flows against business rules, process standardization Customer Support Specialist — Revolut, Lithuania — 2021–2022: payment-related customer issues within SLA; promoted to SME

Éducation

Vilniaus Kolegija / University of Applied Sciences, Lithuania — Bachelor's Degree in Information Systems, 2017–2021 Professional courses: SQL, Data Analysis, BPMN, UML, System Architecture

Géographie préférée

Sweden

Langues

English C1, Russian C1, Lithuanian C1