CV-000486 · profil anonyme

Payment Support Specialist

✓ Подтверждённый аккаунт Активно ищет 1 ans d’expérience Chișinău, Moldova télétravail Attentes $1000 Prêt pour le déménagement Выход: Сразу

À propos du spécialiste

I am a customer and technical support specialist with over 1 year of experience in SaaS subscription billing and iGaming. I have hands-on experience with Stripe, Solidgate, and Zendesk, focusing on payment investigations, subscriptions, refunds, and customer escalations. I am adept at tracing difficult transactions, preventing potential chargebacks, and improving documentation. I am looking for a role where I can leverage my expertise in payment operations and customer support, particularly within the iGaming or SaaS industries.

Compétences

StripeSolidgateZendeskpayment investigationssubscriptionsrefundschargebacksCRM systems

Expérience de travail

IT / SaaS Support Specialist — Subscriptions & BillingInvestigated missing, failed and disputed payments in Stripe and Solidgate; handled subscription renewals, recurring charges, refunds and cancellations in Zendesk. · 2026–2026

Customer Support Specialist — iGamingSupported customers from Greece, Türkiye and other EU markets through chat and email on accounts, payments and service issues; assisted with deposit and withdrawal inquiries. · 2025–2026

Logistics Coordinator — Client OperationsCoordinated customer and delivery-partner communication, time-sensitive escalations, deadlines and operational records. · 2025–2025

Éducation

2021–2025· Calculatoare (Information Technology) · Colegiul Universității Tehnice a Moldovei

Langues

Russian native, English B1, Romanian beginner