Customer Support / Account Management Specialist (iGaming)

À propos du spécialiste

iGaming operations professional with 3+ years across customer support, account management, payments support and partner management at online betting brands. As Team Lead, recruited, onboarded and supported 120+ partners with account, operational and payment-related issues, led a team of 8 managers, maintained 90%+ partner retention, contributed to roughly 25% deposit growth within six months and helped cut response times by about 30%. Previously managed agent relationships, account activation and CPA/Hybrid partnership arrangements, contributing to around 20% FTD improvement. Also moderates Telegram and Facebook communities and schedules promotional content. Seeks a remote full-time role in Customer Support, VIP/Player Support, CRM/Retention, Payments or PSP Support, or Account Support; available for day, evening, night and weekend shifts.

Compétences

Expérience de travail

Team Lead — DBbet — 04.2025–07.2026: supported 120+ partners, led 8 managers, 90%+ partner retention, ~25% deposit growth, ~30% faster response times Manager — Melbet — 09.2023–01.2025: agent relationships, account activation, payment requests, CPA and Hybrid partnerships, ~20% FTD improvement Community & Digital Communication (Telegram, Facebook) — DBbet / Melbet — 2023–2026: moderated partner, agent and user communities, scheduled promotional content, monitored engagement

Éducation

Bachelor's Degree in Aviation Management — Mogadishu University (in progress) AI & Machine Learning training — AWS / Artificial Intelligence (in progress)

Géographie préférée

Somalia

Langues

Somali native, English B2, Arabic upper-intermediate, Spanish B1