Business Systems Analyst

Company Description
We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.
Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.
Job Description
Ready to bridge the gap between complex business challenges and technical reality? As a Business Systems Analyst, you'll help to shape the future of our application portfolio.
The Business Systems Solutions department manages the lifecycle of our application portfolio, ensuring our technology stack remains robust, scalable, and ahead of the curve. This team translates intricate business requirements into high-performing technical designs, maintaining the integrity of our systems while driving continuous improvement.
You will operate with autonomy to manage your workload across defined projects. A key part of the role involves translating complex business needs into high-quality, non-technical documentation, including functional specifications and user stories. By gaining a detailed understanding of our expansive product suite, you can proactively identify system improvements and ensure delivered solutions align with overarching priorities.
We positively embrace the use of Artificial Intelligence (AI). We encourage you to leverage AI tools to augment your analytical capabilities, streamline workflows, and optimise solution design, allowing you to focus on high-impact problem-solving. You will also support change management efforts and ensure all work complies with our security protocols and regulatory standards.
This role is eligible for inclusion in our hybrid work from home policy.

Qualifications

• In-depth interview and workshop facilitation to gather requirements
• Analytical capability to assess business needs and system change impacts
• Creation of functional specifications, use cases, user stories, and process flow diagrams
• Agile delivery methodology expertise, including Jira ticket creation and '3 Amigos' workshops
• Stakeholder management across business, tech, and support teams
• Communication skills adaptable for technical and non-technical audiences
• Change management support, including user training and post-implementation assistance
• Autonomy in managing workloads and multiple priorities
• Adaptability to changing business needs and project environments
• Adherence to security protocols and regulatory standards

Additional Information

• Lead in-depth interviews and workshops to uncover core business needs
• Translate complex business models into clear documentation, including functional specifications and user stories
• Act as a vital link between business units, technology teams, and support teams
• Design and recommend solutions that are technically viable and operationally feasible
• Manage your own workload across defined projects with moderate supervision
• Solve problems from inception to completion, focusing on outcomes to meet business objectives
• Present complex analysis findings to a wide audience in an engaging and empathetic manner
• Support the implementation of new systems by assisting with change management and user training
• Analyse current trends and business needs to proactively identify potential system improvements
• Ensure all work adheres to policies, security protocols, and regulatory standards

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.