LegendBro.top
· Remote · télétravail
VIP Support Manager — LATAM
Marketing et CRM
VIPAML/KYC
fourchette non précisée
▮ Коротко
LegendBro.top is hiring: VIP Support Manager — LATAM (Remote). Department: Marketing & CRM. Working language: English, Español. The ad does not state a salary; the SpinHire careers directory benchmark for similar roles is €1 900–2 800. Posted 18 Sep 2026, open until 18 Oct 2026.
▮ Description
VIP Support Manager — LATAM
We are looking for a VIP Support Manager to join our growing online casino team and provide a premium level of service to our VIP players across the LATAM market.
You will be responsible for building strong relationships with high-value players, ensuring a smooth and personalized experience, and working closely with the CRM, Payments and Support teams.
Your responsibilities:
- Provide personalized support to VIP players via chat, Telegram and other communication channels
- Build and maintain long-term relationships with VIP customers
- Handle VIP players' requests quickly, professionally and with a high level of confidentiality
- Assist with deposits, withdrawals, account-related questions and other player requests
- Monitor VIP players' activity and proactively identify their needs
- Work closely with CRM, Payments, Fraud/Risk and Customer Support teams to resolve issues efficiently
- Coordinate individual offers, bonuses and other VIP benefits together with the CRM team
- Maintain accurate information about VIP players and communication history in the CRM
- Collect player feedback and communicate key insights to relevant departments
- Help improve VIP service processes and customer experience
- Identify potential issues that may affect player satisfaction and escalate them when necessary
- Follow responsible gaming, AML/KYC and internal compliance procedures
Requirements:
- Previous experience in VIP Support, Customer Support, Account Management or Retention in iGaming / online casino
- Experience working with LATAM players will be a strong advantage
- Fluent Spanish is required; English will be a plus
- Strong communication and interpersonal skills
- Ability to communicate with high-value customers in a friendly, professional and discreet manner
- Customer-oriented mindset and strong attention to detail
- Ability to multitask and work in a fast-paced environment
- Good understanding of casino products, payments and common player issues
- Experience with CRM systems and support tools
- Ability to work independently and take ownership of VIP cases
- Availability to work according to a flexible schedule / shifts
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