Head of VIP / IGaming

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1–3 markets worldwide.
We are looking for an experienced Head of VIP to lead and further develop the VIP direction across two iGaming projects.
This is a hands-on leadership role for someone who understands VIP management from the inside and can combine team leadership, player management, process development, and commercial focus.
You will take ownership of the existing VIP function, strengthen current processes, develop the team, and drive the further growth of the VIP player base and product.
🎯 What You'll Do
Lead and develop the VIP team across two projects.
Oversee day-to-day VIP operations and ensure high standards of player management.
Develop the existing VIP player base and identify opportunities for further growth.
Support the team in managing key and high-value players and complex player cases.
Develop and improve VIP processes, workflows, and service standards.
Improve VIP offers, campaigns, communication, and personalized player approaches.
Monitor VIP and team performance and identify areas for improvement.
Set clear priorities and ensure effective execution across the VIP function.
Collaborate closely with CRM, Product, BI, Payments, and other teams on VIP initiatives.
🔎 What We're Looking For
Proven experience in VIP management within iGaming.
Previous experience leading a VIP team or function.
Strong hands-on understanding of VIP and high-value player management.
Experience building and improving VIP processes and team workflows.
Good understanding of player behavior, retention, engagement, and VIP service.
Strong leadership and people management skills.
Commercial mindset and confidence working with VIP performance data.
Ability to combine strategic thinking with hands-on involvement.
Strong communication, decision-making, and problem-solving skills.
High level of ownership and autonomy.
💼 What We Offer
We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2)
Paid vacation and sick leave
Competitive salary
Participation in company internal events .
Freedom from micromanagement and rigid hierarchies
As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.
🔥 Interested?
If you're an experienced VIP professional who enjoys working with players, developing a team, and improving the VIP experience, we'd love to hear from you.
Send us your CV and let's talk! 🚀