spinhireRetention Specialist, Junior Media Buyer, Customer Support
Über den Spezialisten
I am a client retention and customer support specialist with 5 years of experience at a crypto investment online platform. I progressed from Customer Support Specialist to Retention Specialist, where I achieved a 90% re-deposit rate with an average of 3 re-deposits per client, each at least 50% of the client's current deposit, driven by bonus and improved terms. As a Team Lead, I managed a 20-person team, contributing to investment project development and creating new retention mechanics. I am also an experienced crypto user, familiar with blockchain networks, trading, P2P/OTC, staking, and DeFi. I am looking for a role where I can leverage my expertise in client retention and team leadership.
Skills
Berufserfahrung
Built bots, web scrapers and n8n workflows to automate routine processes.
Generated crypto leads via Facebook Ads at $1.3 per lead; ran Telegram outreach at up to 50,000 messages per day.
Managed a team of 20 people; developed new mechanics for client retention and re-deposit stimulation.
Drove re-deposits: 90% re-deposit rate, an average of 3 re-deposits per client.
Advised clients and investors via chat and phone; handled cold and hot lead bases.
Managed a flagship store with ~UAH 1M monthly revenue; hired, trained and motivated a team of up to 8.
Sprachen
Ukrainian fluent, Russian fluent, English technical reading, written communication