spinhireCustomer Support Specialist
Despre specialist
I am a client relations professional with 2 years and 3 months of experience in financial services and IT. I excel at managing client relationships, from initial contact and needs assessment to closing deals and ensuring long-term satisfaction. I have a proven track record of increasing repeat investments by 37% and contributing to a 19% growth in investment portfolios. I am adept at handling objections, resolving complex issues, and maintaining high customer satisfaction (CSAT 90%+). I am seeking a challenging role where I can leverage my skills in client management and sales to drive business growth.
Competențe
Experiență de muncă
Managed hot inbound leads, conducted negotiations, and closed deals.
Increased repeat investments by 37%, contributed to 19% portfolio growth, and managed 50+ active clients.
Handled 80-150 chat inquiries per shift, maintained CSAT 90%+, and reduced average response time by 20%.
Processed inbound applications, consulted clients, and managed orders.
Educație
2031 · Bachelor · Togliatti State University, Togliatti — Psychology
Geografie preferată
Worldwide
Limbi
Russian native