spinhireCustomer Support Specialist
О специалисте
I am a client relations professional with 2 years and 3 months of experience in financial services and IT. I excel at managing client relationships, from initial contact and needs assessment to closing deals and ensuring long-term satisfaction. I have a proven track record of increasing repeat investments by 37% and contributing to a 19% growth in investment portfolios. I am adept at handling objections, resolving complex issues, and maintaining high customer satisfaction (CSAT 90%+). I am seeking a challenging role where I can leverage my skills in client management and sales to drive business growth.
Навыки
Опыт работы
Managed hot inbound leads, conducted negotiations, and closed deals.
Increased repeat investments by 37%, contributed to 19% portfolio growth, and managed 50+ active clients.
Handled 80-150 chat inquiries per shift, maintained CSAT 90%+, and reduced average response time by 20%.
Processed inbound applications, consulted clients, and managed orders.
Образование
2031 · Bachelor · Togliatti State University, Togliatti — Psychology
Предпочтительная география
Worldwide
Языки
Russian native