Customer Support Specialist (iGaming)

Despre specialist

Customer support professional with 13 years in client-facing roles across iGaming, SaaS, medical services and hospitality event management. Over the past two years has worked remotely as a customer support specialist for online casino and betting brands, handling account, payment, KYC and technical issues via live chat, email and phone, managing tickets in CRM and ticketing systems and escalating complex cases in a high-volume environment. Earlier supported patients and sales for a medical services company (consultations, appointments, treatment packages, quotations) and managed client inquiries, bookings and event arrangements for hotel groups. Works with Praxis, Omega, Jira Service Desk, Intercom, Salesforce, Slack and back-office tools. Fluent in English and Arabic. Looking for a remote customer support role, ideally in iGaming.

Competențe

Experiență de muncă

Customer Support Specialist — Parimatch — 2025–2026 (remote): live chat, email and phone support; account, payment, KYC and technical issues; CRM and ticketing Customer Support Specialist — Weknowgaming — 2024–2025: iGaming player support, KYC and payment issues, escalation of complex cases Customer Support Specialist & Sales — Badira Medicals — 2020–2024: patient support via phone, email and chat; consultations, appointments, treatment packages, quotations Events Management & Customer Support — Sofitel Hotel / Accor Group — 2016–2019: client inquiries, bookings and event arrangements end to end Events Management & Customer Support — AlHarithy Company — 2012–2016: bookings, event coordination with vendors and internal teams

Educație

Imperial International School — 2009

Geografie preferată

Turkey

Limbi

English C2, Arabic C2