spinhireCustomer Support Specialist (iGaming)
О специалисте
Customer support professional with 13 years in client-facing roles across iGaming, SaaS, medical services and hospitality event management. Over the past two years has worked remotely as a customer support specialist for online casino and betting brands, handling account, payment, KYC and technical issues via live chat, email and phone, managing tickets in CRM and ticketing systems and escalating complex cases in a high-volume environment. Earlier supported patients and sales for a medical services company (consultations, appointments, treatment packages, quotations) and managed client inquiries, bookings and event arrangements for hotel groups. Works with Praxis, Omega, Jira Service Desk, Intercom, Salesforce, Slack and back-office tools. Fluent in English and Arabic. Looking for a remote customer support role, ideally in iGaming.
Навыки
Опыт работы
(remote): live chat, email and phone support; account, payment, KYC and technical issues; CRM and ticketing
IGaming player support, KYC and payment issues, escalation of complex cases
Patient support via phone, email and chat; consultations, appointments, treatment packages, quotations
Client inquiries, bookings and event arrangements end to end
Bookings, event coordination with vendors and internal teams
Образование
Imperial International School — 2009
Предпочтительная география
Turkey
Языки
English C2, Arabic C2