Key Account Manager

Sobre o especialista

Experienced iGaming and customer operations professional with a background in VIP Account Management, VIP Operations, customer support and team leadership. Managed high-value customer relationships, monitored customer activity and KPIs, handled complex escalations, and worked to maintain strong customer satisfaction and retention. Progressed into operational and leadership responsibilities, managing workflows, team performance, training, service improvements and process optimization. Also bring a technical background in application development, CRM tools and web development, allowing me to communicate effectively across both business and technical areas.

Competências

Experiência de trabalho

Crae Group Ltd., Limassol · 01/2022–01/2024 Held multiple iGaming roles across VIP Account Management and VIP Operations, managing high-value customer relationships, customer activity, escalations, operational workflows and service standards. Progressed into operational responsibilities involving team performance, process optimization and issue resolution. WeDoSupport, Limassol · 05/2025–07/2026 Progressed from Customer Support Supervisor to Head of Customer Support. Led support operations and team performance, managed escalations, developed training and performance strategies, analyzed customer feedback, and implemented improvements to support processes and technology. Freelance / Technical Experience · 06/2018–Present Application development focused on CRM tools, alongside web development using HTML5, CSS3 and PHP-based CMS platforms.

Educação

Economics Degree (BScEcon) Fritz-Erler-School, Pforzheim · 09/2015–07/2017 Abitur Kepler-Gymnasium · 09/2006–07/2014

Geografia preferida

Cyprus

Idiomas

German C2, English C1, Russian B1