spinhireSenior VIP QA / VIP Account Manager (Sportsbook & Casino)
Sobre o especialista
VIP quality and account management professional with about five years in customer service, four of them in iGaming VIP roles. Currently a Senior VIP QA at an iGaming operator in Panama: reviews evaluations completed by VIP QA colleagues for accuracy and compliance with global VIP procedures and joins team-lead calibration meetings to align scoring. Previously, as VIP QA Manager, evaluated VIP managers' communications across email, calls and chat and delivered monthly coaching sessions. Before moving into QA spent three years as a VIP Account Manager for sportsbook operators, managing portfolios of more than 100 high-value players. iGaming experience: yes (sportsbook and casino VIP, operator side). Looking for a remote senior VIP QA, VIP quality or VIP account management role.
Competências
Experiência de trabalho
Reviews VIP QA evaluations for accuracy and consistency, calibration meetings with team leads, feedback on coaching quality
Evaluated VIP manager communications across email, calls and chat, monthly coaching sessions
Portfolio of high-value accounts, proactive problem-solving and relationship building
Managed more than 100 VIP players, prompt issue resolution
Gameplay inquiries, personalised assistance for a large player portfolio
Support for a US retailer's appliances and home theatre department
Educação
Psychology — Universidad Latina, 2020–2021 Bachelor of Science and Literature — Instituto Italiano Enrico Fermi, Panama City, 2006–2019
Idiomas
Spanish, English