CV-000490 · perfil anônimo

Middle VIP Manager

✓ Подтверждённый аккаунт Активно ищет 3 anos de experiência Вроцлав híbrido Pronto para realocação Выход: 2 недели

Sobre o especialista

I am an iGaming VIP professional with over 3 years of experience in high-value player relationship management, retention, and loyalty. I manage a personal portfolio of 200+ VIP players across the UK and the Netherlands, consistently achieving over 97% average personal retention and exceeding individual deposit-plan targets by 20%+. My expertise lies in personalized player communication, tailored bonus offers, needs analysis, and conflict resolution, focusing on building long-term relationships and driving sustainable business results in international iGaming environments. I am seeking a role where I can leverage my skills in VIP management and player retention.

Competências

VIP Portfolio ManagementCRMPlayer EngagementRetention StrategyReactivationPersonalized Bonus OffersChurn Risk IdentificationPlayer Needs Analysis

Experiência de trabalho

Customer Relationship ManagerNDA (iGaming) · 2025–Present

Managed a personal portfolio of 200+ VIP players, maintaining over 97% retention and exceeding deposit targets by 20%+.

Customer Relationship ManagerSupport Desk Technologies · 2024–2025

Supported customers, resolved service issues, and built foundational skills in relationship management and problem-solving.

Educação

Minsk State Linguistic University, Teacher Education and Professional Development, Specific Subject Areas

Geografia preferida

Polônia

Idiomas

English C1, Russian native