spinhireMultilingual Customer Support Specialist
Sobre o especialista
I am a multilingual professional with experience across customer support, tourism, reservations, administration, and digital operations, with a strong interest in customer support service and management and business development. I have developed strong communication, problem-solving, customer relationship, and organizational skills while working in fast-paced, international environments. I value professionalism, adaptability, and building positive relationships with customers, colleagues, and business partners. My experience has taught me that effective communication, attention to detail, and a solution-oriented mindset are essential to delivering excellent customer experiences and supporting business growth. I speak Arabic, English, French, and Turkish, enabling me to communicate across cultures and work with diverse international teams and customers. I am passionate about continuous learning, professional development, and opportunities where I can contribute my experience while expanding my expertise in customer experience, account management, affiliate management, and business development.
Competências
Experiência de trabalho
Managed communication and relationship development with affiliate partners; Supported partner onboarding, account management, and commercial discussions.
Provided high-volume customer support through live chat and email; Handled customer account, payment and transaction inquiries.
Promoted and sold excursion packages to hotel guests; Assisted customers in choosing experiences.
Supported administrative and organizational activities; Assisted with daily coordination, communication, and team activities.
Provided professional customer support; Handled customer inquiries, resolving issues, and ensuring a high-quality customer experience.
Managed travel reservations, hotel bookings and inquiries for individual and corporate clients.
Educação
2021–2023 · Professional Master·s in Distribution & Customer Relationship Management (GRC) · IHEC Sousse 2018–2021 · Bachelor's Degree, Tourism and Travel Services Management · IKET _ HIGH INSTITUTE OF TOURISM STUDIES EL KANTAOUI
Geografia preferida
Slovakia, Poland, Ukraine
Idiomas
Arabic native, English Full professional proficiency, French Full professional proficiency, Turkish intermediate