Customer & Technical Support Specialist (iGaming)

Sobre o especialista

Support specialist with over 4 years in customer and technical support and 6 years of total work experience, including several international iGaming projects and a large Russian internet company. Handled second-line Manual Payments tickets at an international betting brand, resolving deposit and withdrawal issues, investigating non-standard and disputed payment cases and coordinating with agents from different countries. Provided chat support for foreign users on iGaming projects with high request volumes. Currently does technical support for an international secure internet connection service: setup consultations, connection diagnostics, standard and non-standard technical requests. Prefers text-based support (chat and tickets), learns new products quickly. Based in China, remote only, can work on Moscow time. Looking for a remote support role, ideally in iGaming or technical support.

Competências

Experiência de trabalho

Technical Support — Oko.lab (secure internet connection service) — 01.2026–present: user consultations, connection diagnostics, standard and non-standard technical requests in text format Support — Alpha-Affiliates (international iGaming project) — 04.2025–10.2025: chat support for foreign users, incoming requests and non-standard situations Support — Combotech (iGaming project) — 11.2024–04.2025: online chat support with high request volumes 2nd Line Support / Manual Payments — MOSTBET — 05.2024–11.2024: tickets escalated from 1st line, deposits and withdrawals, disputed payment cases, coordination with agents in different countries CNC Machine Operator — Goodfloors — 09.2023–04.2024: production of lamella module parts User Support Specialist — Yandex — 12.2021–06.2023: user support and incoming requests Sales Specialist — MTS Retail / MegaFon Retail — 11.2018–05.2020: customer consulting on company products

Educação

Vocational secondary — College "Podmoskovye", 2017: Installation and Technical Operation of Industrial Equipment, technician-mechanic

Geografia preferida

China, Europe, CIS (remote only)

Idiomas

Russian native, English B1, Chinese A1