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B2B Technical Support Specialist (iGaming: Casino &

Активно ищет 3 anos de experiência Yerevan, Armenia remoto

Sobre o especialista

B2B technical support specialist with two years in iGaming supporting casino and sportsbook partners, plus prior experience in payment operations. Investigates and troubleshoots technical and operational incidents reported by partners, analyses game rounds, betting situations and transaction cases to explain specific outcomes, handles disputed or unusual game and bet cases with internal teams. Manages Jira tickets through to resolution and communicates directly with B2B partners. Previously a Payment Associate processing and verifying customer transactions, investigating payment issues and assisting with account reconciliation. BSc in Informatics and Applied Mathematics. Armenian native, advanced English and Russian. Wants to grow into analytical and investigation-focused roles in Sportsbook Operations, Bet Settlement, Game Operations or Fraud & Risk.

Competências

B2B partner supportincident investigationtechnical troubleshootingroot cause analysisgame round analysisbet analysisbet settlement supportpayment operations

Experiência de trabalho

B2B Technical Support SpecialistiGaming software company · 2024–present

Technical and operational support for casino and sportsbook partners, game round and bet analysis, disputed case investigation, Jira ticket management, escalation to Dev/QA/Payments

Payment Associatepayments operations team · 2023–2024

Processed and verified customer transactions, investigated payment issues, maintained records, assisted with account reconciliation

Educação

BSc, Informatics and Applied Mathematics — Vanadzor State University, 2017–2022

Idiomas

Armenian native, English advanced, Russian advanced