Senior Technical Operations / Incident Manager (B2B iGaming, L2 Support)

Sobre o especialista

Technical operations and incident management engineer with 5 years of technical support and operations experience, including 3+ years in B2B iGaming at a major platform provider. Provides Tier 2 support to B2B casino and sportsbook customers on Linux-based production environments: log analysis, monitoring, network diagnostics and root cause analysis. Owns production incident response including on-call, maintenance, deployments and downtime reporting; acts as Release Project Manager coordinating game releases across Development, DevOps, QA and business, including special-market and compliance requirements; owns the Bug Control process; configures customer integrations in Python. Drives automation, documentation and mentoring. Earlier a Duty Technical Support Engineer in VoIP/telecom. Seeks a senior L2/L3, technical operations, incident or release management role.

Competências

Experiência de trabalho

Tier 2 Technical Support / Technical Operations Engineer — B2B iGaming platform provider — 2023–present: production incident ownership and on-call, RCA with Linux/SQL/Grafana/Kibana, Release Project Manager for game releases, Bug Control process owner, Python-based customer integrations, documentation and mentoring Duty Technical Support Engineer — VoIP/telecom software company — 2021–2023: MySQL, Red Hat Linux, TCP/IP/DNS troubleshooting, VoIP/PBX/softphone configuration, tickets in Jira and RT, documentation in Confluence, direct customer communication via tickets, chat and calls

Educação

Chernihiv Polytechnic National University — Informatics Engineering, 2020–2024 Cisco Networking Academy: Networking Essentials, Introduction to IoT, NDG Linux Unhatched, Introduction to Cybersecurity (2020)

Idiomas

English B2 (upper-intermediate), Ukrainian native, Russian native