spinhireSenior Technical Operations / Incident Manager (B2B iGaming
Sobre o especialista
Technical operations and incident management engineer with 5 years of technical support and operations experience, including 3+ years in B2B iGaming at a major platform provider. Provides Tier 2 support to B2B casino and sportsbook customers on Linux-based production environments: log analysis, monitoring, network diagnostics and root cause analysis. Owns production incident response including on-call, maintenance, deployments and downtime reporting; acts as Release Project Manager coordinating game releases across Development, DevOps, QA and business, including special-market and compliance requirements; owns the Bug Control process; configures customer integrations in Python. Drives automation, documentation and mentoring. Earlier a Duty Technical Support Engineer in VoIP/telecom. Seeks a senior L2/L3, technical operations, incident or release management role.
Competências
Experiência de trabalho
Production incident ownership and on-call, RCA with Linux/SQL/Grafana/Kibana, Release Project Manager for game releases, Bug Control process owner, Python-based customer integrations, documentation and mentoring
MySQL, Red Hat Linux, TCP/IP/DNS troubleshooting, VoIP/PBX/softphone configuration, tickets in Jira and RT, documentation in Confluence, direct customer communication via tickets, chat and calls
Educação
Chernihiv Polytechnic National University — Informatics Engineering, 2020–2024 Cisco Networking Academy: Networking Essentials, Introduction to IoT, NDG Linux Unhatched, Introduction to Cybersecurity (2020)
Idiomas
English B2 (upper-intermediate), Ukrainian native, Russian native