spinhireiGaming Retention Specialist
Sobre o especialista
I am a Customer Retention and VIP Account Manager with 3 years of hands-on experience in the iGaming industry. I have worked directly with major casino operators across the UK and US to look after high-value player portfolios, build long-term relationships, and keep player engagement high. I am responsible for holding onto key players, sending personalized promotions, and making sure top accounts receive fast, reliable support. I am seeking a role where I can leverage my expertise in customer retention and VIP management to drive player loyalty and maximize engagement.
Competências
Experiência de trabalho
Managed a portfolio of 250 active accounts, including 60 top-tier VIP customers, handling daily communications, personalized offers, and issue resolution to maintain high retention rates.
Managed high volumes of player inquiries through live chat, call and email, providing fast, clear support on account issues, verification, and payments to ensure customer satisfaction.
Educação
2023–Present · Bachelor in Logistics · GTU, Tbilisi 2022–2023 · Bachelor in Marketing · IBSU, Tbilisi
Idiomas
Georgian native, English professional working proficiency, Russian basic