CV-000293 · perfil anônimo

Risk and Fraud Team Lead

Активно ищет 4 anos de experiência Локация скрыта remoto Expectativas 3000 $ Выход: 2 weeks

Sobre o especialista

Маю значний досвід роботи в iGaming, зокрема в напрямку Risk & Fraud Prevention, а також досвід управління командою, побудови та оптимізації внутрішніх процесів. У поточній ролі працюю з платіжними та ризиковими процесами, KYC/AML, Anti-Fraud, аналітикою та автоматизацією, а також активно взаємодію з суміжними командами. Додатково маю досвід роботи на позиції VIP Payment Manager, завдяки чому добре розумію специфіку роботи з VIP-сегментом, платіжними процесами та обробкою нестандартних і high-value кейсів.

Competências

Bonus Abuse Detection / Transaction Monitoring / AML / KYC / KYB processes / Workflow Design /Cross-functional iGaming Operations / KPI Reporting & Dashboard Monitoring / Transaction Analysis / Process Ownership / Team Leadership & Management

Experiência de trabalho

Risk and Fraud Prevention Team Lead

NDA | 07/2025 – 08/2026

Managed a team of 13 agents: shift planning, workload control, monthly 1:1s and team meetings.

Prepared monthly reports and provided data to the Finance team for payroll calculation.

Monitored operational metrics, including HOLD, across 3 platforms, about 10 B2C and 2 B2B projects.

Controlled and optimized payouts, with a focus on VIP players and high-risk or non-standard cases.

Designed, updated, and implemented internal payment/risk flows; monitored team adherence to

them.

Analyzed process automation, reduced manual work, and optimized agent workload.

Handled operational and technical incidents: analysis, impact assessment, and escalation to the

platform.

Collaborated cross-functionally with Product, CRM, VIP, Customer Support, Content, Legal, Affiliate,

and Analytics teams.

Participated in launching new projects: Back Office testing, defect detection, and handing over

required fixes.

Reviewed site rules and policies; prepared changes and passed them to the Content team.

Explored new approaches to improve efficiency and make the payout process more controlled and

predictable.

Risk and Fraud Manager

NDA | 02/2024 – 07/2025

Monitored transactions and detected suspicious or fraudulent activity.

Investigated unauthorized access, payment fraud, and bonus abuse.

Assessed account and transaction risks; performed customer identity KYC checks.

Managed alerts from fraud detection systems and responded to potential threats.

Reported suspicious activity; handled chargebacks and payment disputes.

Developed and improved fraud detection processes and algorithms.

Processed withdrawal requests and communicated with customers.

Risk Manager

NDA | 05/2022 – 02/2024

Collaborated with other departments to achieve financial goals.

Detected forged documents and prevented fraud cases.

Verified and processed payouts; performed KYC verification.

Worked with VIP customers; used SoftSwiss and EasyRocket.

Experience with Excel, bank transfers, e-wallets, and cryptocurrencies.

Conducted provider due diligence and game checks; created and managed tickets in Jir

Educação

Idiomas

Ukrainian — native Polish — intermediate English — beginne