spinhireCustomer Support Specialist and Community Manager
Sobre o especialista
I am a Customer Support Specialist and Community Manager with over 5 years of experience supporting customers, managing online communities, and assisting users across iGaming, sports betting, and SaaS platforms in African and international markets. I am experienced in handling customer inquiries, resolving account and payment-related issues, managing support tickets, providing live chat and email assistance, and maintaining strong customer relationships. I provided timely assistance to more than 80 players daily, contributing to a positive customer experience. I am skilled in problem-solving, complaint resolution, customer engagement, and remote communication, with a strong understanding of digital platforms and online payment processes.
Competências
Experiência de trabalho
Managed online communities and customer-facing communications for an international SaaS platform, supporting customer engagement and retention.
Provided customer support to users of an international online sports betting platform, assisting over 80 players daily and maintaining high customer satisfaction.
Provided day-to-day customer assistance for an online sports betting platform, helping over 80 players navigate the platform and resolve issues.
Educação
Bachelor’s Degree in Management at CEPROMAD University - UNIC
Geografia preferida
Democratic Republic of Congo
Idiomas
French native, English B2, Swahili native, Lingala native