CV-000241 · perfil anônimo

iGaming CRM & Retention Specialist / VIP Manager

Активно ищет 2 anos de experiência Cyprus remoto Expectativas 2500 Выход: Сразу

Sobre o especialista

2+ years of hands-on iGaming experience in CRM, retention, VIP and player account management within the Polish-market casino and sportsbook sector. Handled 120–150 players/leads daily across new, active, inactive and VIP segments and personally managed a portfolio of approximately 50 high-value players. Worked across 6 iGaming brands, using CRM to analyse player activity, manage communication, retention and reactivation. Experienced with KYC, deposits and withdrawals, payment issues, bonuses, fraud-related cases and internal escalations.

Competências

iGamingCRMRetentionReactivationVIP ManagementPlayer Account ManagementKYCPayments

Experiência de trabalho

Retention Manager — Polish MarketiGaming · 2021–2023

Managed 120–150 players/leads daily, including approximately 50 VIP/high-value players. Worked with CRM, retention, reactivation, personalised bonuses and promotions, KYC, payments and internal escalations. Worked across 6 iGaming brands and consistently exceeded monthly KPIs.

Educação

Andrzej Frycz Modrzewski University, Kraków — International Trade & Tourism, 2012–2016

Geografia preferida

Cyprus , Remote

Idiomas

English B2, Polish Fluent / Professional, Russian Native, Ukrainian Native