spinhireSupport
Sobre o especialista
Customer-focused professional with experience in Business Development, Sales, Account Management, Customer Support, and Front Desk Operations. Experienced in communicating with international clients, handling customer inquiries, resolving issues, maintaining strong client relationships, and coordinating with internal teams. Skilled in negotiation, problem-solving, client acquisition, market research, and customer satisfaction. Experienced in fast-paced environments with strong communication, adaptability, attention to detail, and cross-team coordination skills. Fluent in Armenian and Russian, with Advanced English (C1).
Competências
Experiência de trabalho
1.Business Development Manager
June 2026 – Present
Identified and contacted potential clients.
Built and maintained relationships with existing and prospective customers.
Responded to customer inquiries and provided solutions to client concerns.
Negotiated pricing and contract terms under senior management guidance.
Monitored market trends and competitor activity.
Identified new business opportunities.
Followed up with clients after sales to maintain customer satisfaction and encourage repeat business.
Contributed ideas to improve sales processes and customer engagement.
2. Front Desk Receptionist
February 2025 – June 2026
Managed check-ins, check-outs, reservations, and payments.
Assisted international guests from 10+ countries.
Helped guests with travel arrangements, bookings, and local information.
Resolved 90%+ of guest issues on the first contact.
Coordinated daily operations with housekeeping, maintenance, and external service providers.
Maintained accurate reports, reservation records, and room availability.
3. Real Estate Agent
June 2024 – February 2025
Assisted clients with buying, selling, and renting residential and commercial properties.
Guided clients throughout the transaction process.
Promoted properties through online listings, open houses, and advertising campaigns.
Worked on increasing property visibility and generating client inquiries.
4. Amazon Account Manager Assistant
January 2024 – June 2024
According to your CV, your responsibilities included:
Monitoring inventory levels.
Supporting demand forecasting and restocking.
Analyzing sales performance, customer reviews, and market trends.
Providing insights for account optimization.
5. Logistics Specialist
March 2022 – October 2022
Analyzed transportation and shipment data.
Worked on improving delivery efficiency and cost control.
Optimized shipping schedules, increasing truck utilization by 10–20% and reducing empty mileage.
Coordinated with suppliers, carriers, warehouses, and customers.
Managed shipment documentation, billing records, and delivery confirmations.
Monitored shipment status and resolved delays.
Supported management with reporting, KPI tracking, and performance analysis.
Educação
Education European University of Armenia (EUA) — Bachelor’s Degree in Business Administration 2024 – Present Lycée Professionnel Français en Arménie (LPFA) IT College — IT College Diploma 2020 – 2024 Certificates Business Development Group (BDG) — Business Development September 2025 – November 2025 Project Management (Agile & Scrum) – Junior Level Certification listed on CV
Geografia preferida
Yerevan
Idiomas
English C1, Fluent Russian, Armenian Native