spinhireCustomer Support
Sobre o especialista
Customer support and billing specialist with 3+ years of experience in fintech and e-commerce, handling full-cycle B2C/B2B inquiries, chargebacks, refunds, and objection handling. Reduced customer complaint escalations by clearly explaining bank regulations and resolution timelines, and improved product quality by reporting payment and order-processing bugs to development teams. Managed partner relationships across major retail platforms, resolving fulfillment disputes as an intermediary between customers and manufacturers. Additional experience in debt collection, negotiating repayment plans and de-escalating conflict situations while maintaining service quality standards.
Competências
Experiência de trabalho
ERKAFARM Group - Support Manager (Apr 2023–Sep 2024, Oct 2024–Aug 2026): handled 10+ types of B2C/B2B inquiries, managed chargebacks and refunds to reduce customer complaints, reported bugs to the development team, liaised with partner platforms, and administered CRM/loyalty program with cross-sell upselling.
Yandex Bank - Debt Collection Specialist (Sep–Oct 2024): negotiated repayment plans with overdue customers, resolved conflict cases, and monitored delinquency risk.
Educação
National University of Pharmacy, Kharkiv: Higher Education (Specialist Degree), Pharmaceutical / Pharmacy, graduated 2019.
Geografia preferida
Georgia, Batumi
Idiomas
Russian C2, Ukrainian C2, English B1