iGaming Key Account Manager (Platform / Payments / VIP)

A proposito dello specialista

iGaming specialist who has grown from customer support into platform operations and B2B account management. Most recently a Key Account Manager for an APM payments business in iGaming: onboarding partners and verifying KYC documents, managing an assigned partner pool and preparing analytics and reports. Before that, at an iGaming platform provider, served as main contact for partners, managed the casino lobby and games portfolio via CMS, launched partner websites with core bonuses and integrated email/SMS providers. Earlier worked as a VIP Manager across 10 projects in Tier 1 countries (Germany, Netherlands, Canada, UK), deciding bonus allocation and win adjustments and working to SLA, CSAT and AHT targets. iGaming experience: yes. Looking for a remote account manager, payments/PSP or casino manager role.

Competenze

Esperienza lavorativa

Key Account Manager (APM payments) — iGaming payments company (NDA) — 2025–2026: partner onboarding and KYC, managing a partner pool, case resolution, partner analytics and reporting Key Account Manager — iGaming platform provider — 2025: main contact for partners, casino lobby and games portfolio via CMS, partner website launches with bonus setup, email/SMS provider integration, invoicing, Jira VIP Manager — Tier 1 iGaming operator (NDA) — 2024–2025: VIP communications across 10 projects (Germany, Netherlands, Canada, UK), bonus and win adjustment decisions, player segmentation, SLA/CSAT/AHT metrics

Istruzione

Master of Business Administration — Azerbaijan State University of Economics, 2023–2025 Bachelor, Business Administration — Azerbaijan State University of Economics, 2019–2023

Geografia preferita

Europe

Lingue

Russian native, English B2 (advanced)