spinhireCRM & Sales Specialist
A proposito dello specialista
An iGaming operations specialist with 7 years of experience across customer support, VIP and account management, CRM and outbound sales, and AML/KYC compliance. Currently runs CRM and outbound sales for a portfolio of four casino brands, promoting offers and bonuses and driving first-time deposits through personalized campaigns. Previously reviewed high-risk and flagged accounts for an online betting operator, investigating suspicious activity, handling complex verification and escalation cases, managing compliance tickets in Jira and monitoring restricted and court-ordered accounts. Also managed VIP and standard player accounts covering bonuses, cashback, reporting and verification workflows, and started out as a live casino game presenter and trainer for new hires. Also brings B2B sales and consumer loan underwriting experience; works with Jira, CRM systems and advanced Excel.
Competenze
Esperienza lavorativa
Runs customer communication and outbound sales for four casino brands, driving FTDs through personalized offers.
Prepared customized commercial offers, negotiated agreements and expanded the client portfolio.
Assessed loan applications, evaluated customer risk, creditworthiness and affordability, ensured compliance with internal lending procedures.
Reviewed high-risk and flagged accounts under AML/KYC standards, investigated suspicious activity, managed compliance tickets in Jira, monitored restricted and court-ordered accounts.
Managed high-value VIP relationships with tailored offers and resolved complex account issues.
Handled bonuses, cashback and reporting, improved verification workflows and resolved account escalations.
Supported players on account, payment and gameplay inquiries under high request volume.
Hosted live table games on camera and trained new employees on live casino operations.
Istruzione
Bachelor's Degree in Electrical Engineering — technical university, Georgia, 2017–2021
Lingue
Georgian, English, Russian