Ukraine Tech
· Remote · da remoto
Customer Support Specialist (iGaming)
Supporto giocatori
retribuzione non indicata
▮ Коротко
Ukraine Tech is hiring: Customer Support Specialist (iGaming) (Remote). Department: Player support. Working language: English. The ad does not state a salary; the SpinHire careers directory benchmark for similar roles is €1 300–1 900. Posted 17 Sep 2026, open until 17 Oct 2026. Ukraine Tech has 5 open jobs on SpinHire.
▮ Descrizione
Requirements
- Possess perfect communication skills
- 6+ months of customer support experience
- High emotional intelligence, empathy and patience when dealing with customers
- Can and enjoy explaining processes step by step and guiding customers
- Written and spoken English (minimum B2)
- Previous experience in customer service in the gaming or iGaming industry (preferred)
- Flexible and adaptable
- Disciplined with a strong work ethic
- Ability to multi-task
- Stress-resistant
Responsibilities:
- Identify user needs, understand their preferences and guide them toward the most suitable offers or features.
- Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.
- Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.
- Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.
- Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.
General terms and conditions:
- 15 working days of paid vacation in a year;
- 12 working days of paid sick leave in a year;
- 2/2/2/2 schedule (2 day shifts from 8:00 AM to 8:00 PM, 2 days off, 2 night shifts from 8:00 PM to 8:00 AM, 2 days off, and so on)
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