Customer Support & Responsible Gaming Agent (Dutch Speaking, Malta Based – Remote/Hybrid)

Customer Support & Responsible Gaming Agent - Night shift (remote)
Welcome to Betnation!
Betnation.nl is more than an online casino. We are a community where excitement, enjoyment and fairness come together. Since our launch in October 2022 we have grown into one of the best rated casinos in the Netherlands, offering nearly three thousand games and a comprehensive sportsbook. Our core values are professionalism, hospitality, transparency, fairness and authenticity, and every day we are committed to promoting safe and responsible gaming.
“A winner knows when to stop.” “Be smart, play responsibly.”
At Betnation you will be part of a young and travel loving team that works together every day to improve the player experience and ensure a safe gaming environment.

About the role

As a Customer Support & Responsible Gaming Agent you are the primary point of contact for our players. You assist them with questions about games, bonuses and payments and ensure they always receive clear and friendly support. You also play an important role in the execution of our responsible gaming policy. You identify risky gaming behaviour, guide players when needed and actively help prevent gambling related harm.
What you will do

• Customer support: handling questions via chat, email and phone about games, bonuses, payments and accounts.
• Responsible gaming: identifying risky behaviour, performing checks and conducting intervention conversations to promote safe and responsible play.
• Guidance and prevention: contributing to the execution and continuous improvement of our responsible gaming measures.
• Documentation and reporting: recording cases in our system and working closely with Compliance on sensitive matters.
• Improving the player experience: actively collecting player feedback and contributing ideas for process improvements.
• Collaboration: working closely with colleagues from customer support, compliance and marketing to ensure a smooth and safe player journey.

What you bring

• Fluent Dutch in writing and speech. English is an advantage.
• Experience in the iGaming industry is required.
• Experience or demonstrable affinity with responsible gaming or addiction prevention is a strong plus.
• Strong communication and empathy skills.
• Experience with customer contact via chat, email or phone.
• Accurate, stress resistant and detail oriented.

What we offer

• Flexible and remote work, with Malta as your base location.
• Sports allowance.
• Opportunities for personal development.
• A dynamic work environment within a young, international and travel loving team.

Why work with us
At Betnation you join an organisation where safe and responsible play always comes first. You will have the opportunity to make real impact on the player experience by combining service excellence with responsible gaming care. Together with a young and ambitious team you will help build a brand that stands for transparency, fairness and enjoyment.