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▮ Beschreibung

  • Supporting customer support employees with client-related inquiries.
  • Assisting with choosing the correct solutions and providing recommendations for specific situations.
  • Analyzing and resolving complex customer cases.
  • Collaborating with internal product teams to resolve issues.
  • Maintaining spreadsheets and internal reports, and keeping data up to date.
  • Systematizing frequently asked questions and improving internal guidelines for the support team.

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