CV-000026 · анонімний профіль

iGaming CRM & Retention Manager / Operations Lead

Активно ищет 9 років досвіду Ho Chi Minh City, Vietnam віддалено

Про спеціаліста

iGaming CRM, retention and operations professional with 7+ years across Southeast Asian markets (Singapore, Malaysia, Vietnam, Thailand). Covers the full player lifecycle: onboarding, engagement, segmentation, retention, reactivation, VIP management and churn prevention across sportsbook and casino products. Currently leads CRM and player-lifecycle initiatives for the Vietnam market, building segments from deposit activity, turnover and lifecycle stage. Previously owned Vietnam acquisition and retention strategy including affiliate and influencer partnerships, and ran daily iGaming operations across Support, Risk, KYC, Payments, Marketing and BI, managing P&L, GGR, NGR and CPA metrics. iGaming experience: extensive, operator side. Looking for a remote CRM, retention or operations leadership role in iGaming.

Навички

CRM and retention strategyPlayer lifecycle managementSegmentation and reactivationVIP managementCampaign optimizationiGaming operations (Support / Risk / KYC / Payments)Affiliate and influencer partnershipsP&L / GGR / NGR / CPA analysis

Досвід роботи

Senior Product & CRM Specialist — iGaming company, Philippines (remote) — 2025–present: leads CRM and player lifecycle for Vietnam, segmented campaigns, localized content and product launches Senior Marketing Executive — iGaming company, Philippines — 2024: Vietnam market strategy across acquisition and retention, affiliate and influencer partnerships, CRM campaigns Operations Manager — iGaming company, Philippines — 2023–2024: directed operations across Support, Risk, KYC, Payments, Marketing, Sales and BI; P&L, GGR, NGR and CPA planning Operations Manager — iGaming operator, Philippines — 2022–2023: daily operations across Support, Risk, KYC and Payments; team KPIs and P&L reporting Customer Service Supervisor — iGaming company, Philippines — 2020–2022: led support operations, SOPs, KPIs, coaching and weekly reporting Customer Service Officer — iGaming company, Philippines — 2017–2020: live chat, email and phone support in a high-volume iGaming environment Voice of Customer Engineer — telecom vendor, Vietnam — 2016–2017: escalated case management, VOC analysis, loyalty initiatives Technical Staff — consumer electronics company, Vietnam — 2013–2016: technical support via phone, email and live chat

Освіта

Telecommunications Engineering — Cao Thang Technical College, 2009–2012

Переважна географія

Vietnam, Philippines, Singapore, Malaysia, Thailand

Мови

Vietnamese native, English fluent