CV-000026 · perfil anónimo

iGaming CRM & Retention Manager / Operations Lead

Активно ищет 9 años de experiencia Ho Chi Minh City, Vietnam remoto

Sobre el especialista

iGaming CRM, retention and operations professional with 7+ years across Southeast Asian markets (Singapore, Malaysia, Vietnam, Thailand). Covers the full player lifecycle: onboarding, engagement, segmentation, retention, reactivation, VIP management and churn prevention across sportsbook and casino products. Currently leads CRM and player-lifecycle initiatives for the Vietnam market, building segments from deposit activity, turnover and lifecycle stage. Previously owned Vietnam acquisition and retention strategy including affiliate and influencer partnerships, and ran daily iGaming operations across Support, Risk, KYC, Payments, Marketing and BI, managing P&L, GGR, NGR and CPA metrics. iGaming experience: extensive, operator side. Looking for a remote CRM, retention or operations leadership role in iGaming.

Competencias

CRM and retention strategyPlayer lifecycle managementSegmentation and reactivationVIP managementCampaign optimizationiGaming operations (Support / Risk / KYC / Payments)Affiliate and influencer partnershipsP&L / GGR / NGR / CPA analysis

experiencia laboral

Senior Product & CRM SpecialistiGaming company, Philippines (remote) · 2025–present

Leads CRM and player lifecycle for Vietnam, segmented campaigns, localized content and product launches

Senior Marketing ExecutiveiGaming company, Philippines · 2024

Vietnam market strategy across acquisition and retention, affiliate and influencer partnerships, CRM campaigns

Operations ManageriGaming company, Philippines · 2023–2024

Directed operations across Support, Risk, KYC, Payments, Marketing, Sales and BI; P&L, GGR, NGR and CPA planning

Operations ManageriGaming operator, Philippines · 2022–2023

Daily operations across Support, Risk, KYC and Payments; team KPIs and P&L reporting

Customer Service SupervisoriGaming company, Philippines · 2020–2022

Led support operations, SOPs, KPIs, coaching and weekly reporting

Customer Service OfficeriGaming company, Philippines · 2017–2020

Live chat, email and phone support in a high-volume iGaming environment

Voice of Customer Engineertelecom vendor, Vietnam · 2016–2017

Escalated case management, VOC analysis, loyalty initiatives

Technical Staffconsumer electronics company, Vietnam · 2013–2016

Technical support via phone, email and live chat

educación

Telecommunications Engineering — Cao Thang Technical College, 2009–2012

Geografía preferida

Vietnam, Philippines, Singapore, Malaysia, Thailand

Idiomas

Vietnamese native, English fluent