Customer Success Manager / Business Analyst (iGaming

Про спеціаліста

Customer Success and Business Analysis professional with 6+ years across fintech, financial services, B2B SaaS and iGaming. At an iGaming company led the end-to-end redesign of an internal CRM system: gathered requirements, designed user scenarios and interfaces, coordinated the Product Owner and developers, and ran testing and acceptance. Earlier worked as an Affiliate Manager in iGaming, managing partner relationships, analysing partnership performance and preparing reports. Spent three years as an Enterprise Client Success Specialist at a New York B2B SaaS provider, serving major international financial institutions: onboarding, adoption of new functionality, high-priority incident management and turning client feedback into product requirements. Background in brokerage client service. Looking for remote work.

Навички

Досвід роботи

Освіта

Bachelor's in Global Economy (Advanced Math), Novosibirsk State University, 2017

Переважна географія

Remote

Мови

English, Russian, French