CV-000464 · profil anonim

Senior VIP Account Manager

✓ Подтверждённый аккаунт Активно ищет 6 ani de experiență Thailand remote Așteptări €3000 Выход: Immediately

Despre specialist

I am a bilingual VIP Account Manager with over 6 years of experience managing high-value player relationships across the UK, Canada, Belgium, and wider Europe within the iGaming industry. I excel at retention, keeping VIP accounts active, handling KYC/AML escalations, and managing payment and crypto/Web3 transactions. I take ownership of GGR and LTV targets for my portfolio, consistently delivering strong results. I am seeking a challenging role where I can leverage my expertise in VIP operations and player retention.

Competențe

Account ManagementPlayer RetentionCRM PlatformsKYC/AMLCrypto & Web3 TransactionsFreshdeskTrelloData Visualization

Experiență de muncă

Senior VIP Account ManagerRL STAR LTD · 2020–2026

Owned a portfolio of 200+ VIP accounts with $150,000 to $500,000 in monthly GGR; Identified and reactivated dormant accounts, generating $3,000 to $10,000 monthly from individual players.

Customer Service AgentRL STAR LTD · 2020–2020

Maintained a 4.6/5 CSAT average; Promoted to VIP division after 11 months.

Sales Development Representative (SDR)Callisto Group · 2019–2019

Converted 15% of qualified leads.

Educație

High School Diploma

Geografie preferată

Worldwide

Limbi

French native, English fluent, Hebrew limited working proficiency