spinhireKey Account Manager / VIP Support Manager
Despre specialist
I am a highly experienced professional in user and client support, with a strong background in iGaming. I excel at identifying client needs and providing optimal solutions, consistently achieving high VIP client satisfaction through personalized service. I am adept at resolving complex and non-standard inquiries, reducing repeat contact rates, and maintaining high service quality even with large volumes of simultaneous chats. My skills include effective cross-departmental collaboration, managing client loyalty, and adapting quickly to process changes. I am results-oriented, proactive, and skilled in handling high volumes of information while multitasking.
Competențe
Experiență de muncă
Consistently achieved high VIP client satisfaction and successfully resolved complex client inquiries.
Met sales targets and managed up to 10 clients simultaneously, handling 30–40 new inquiries daily.
Sold accommodation services, handling up to 100 calls daily and negotiating property terms.
Conducted individual training programs and prepared students for international exams.
Educație
2014 — Kazan (Volga Region) Federal University, Kazan — Foreign Language Teacher
Geografie preferată
Malta, Cipru, Thailanda
Limbi
Russian native, German C1, English B2