spinhireKey Account Manager
Despre specialist
I am an experienced leader in client service and sales, adept at building departments from the ground up, from hiring and establishing regulations to creating digitized funnels and clear reporting. I operate at the intersection of service and economics, understanding that client retention is not just about problem-solving, but about increasing LTV and profitability. I integrate modern automation tools, including AI, into daily team processes. I am equally effective in tough B2B negotiations and in fine-tuning the customer experience. I am looking for a role where I can leverage my skills in sales, account management, and process optimization to drive business growth and enhance customer satisfaction.
Competențe
Experiență de muncă
Optimized and implemented AI tools (Claude), reducing personal application processing time from 2 hours to 20 minutes; Reduced production cycle from 10 to 6.5 days by improving communication with contractors and using AI for technical specifications; Contributed to the department's turnover growth from 1 million to 9 million rubles/month.
Divided the sales department into two parts (field and office managers), resulting in a 50% over-fulfillment of the plan in the first month; Initiated a training program from manufacturers, leading to over half of employees passing product certification within 1.5 years and a 20% reduction in the deal cycle.
Promoted to Head of Sales Department; Developed a network of key decision-makers (foremen, electricians, procurement specialists) that secured 50% repeat orders and 1.5 million rubles in regular monthly revenue; Built a client base from scratch within 6 months that covered 50% of the plan with repeat orders.
Educație
2016 · Specialist · Kazan (Volga region) Federal University, Institute of Economics and Finance, Finance and Credit
Limbi
Russian native