Monitoring / Technical Support Engineer (iGaming)

Despre specialist

Technical engineer with over 3 years in IT, including the last year as a Monitoring Engineer at an iGaming platform. Monitors system health in Grafana, processes alerts, incidents and end-to-end support tickets, maintains alerting policies and dashboards, analyses logs in Kibana and Lens for root cause analysis and uses Kubernetes to investigate infrastructure issues, managing escalations with engineering teams. Previously provided technical support for a SIP telephony platform via Jira, chat and email, configured call routing with custom JSON applications and handled SLA compliance; before that worked as a system administrator at an ISP, setting up Zabbix/Grafana monitoring, managing L2/L3 switches, routers and OLTs, supporting the billing system and building a Python Telegram bot. Looking for a remote Monitoring Engineer, Junior DevOps or Technical Support Engineer position.

Competențe

Experiență de muncă

Monitoring Engineer — Patrianna (iGaming platform) — 09.2025–present: Grafana monitoring, alert and incident processing, alerting policies and dashboards, Kibana log analysis, Kubernetes troubleshooting, escalations Technical Support Engineer — Webitel (SIP telephony) — 08.2024–09.2025: support via Jira, chat and email, call routing in custom JSON apps, log and root cause analysis, SLA management, Linux and databases System Administrator — Ultranet (ISP) — 03.2023–08.2024: Zabbix and Grafana monitoring, L2/L3 switches, routers and OLTs, billing system and customer portal support, Binotel/UserSide/Megogo integrations, Python Telegram bot

Educație

Bachelor's Degree in Computer Science — National University "Chernihiv Polytechnic", Ukraine, 2020–2024 Linux & Network Administration course (6 months) — PortaOne Education Center, 2022–2023

Geografie preferată

Burgas, Bulgaria

Limbi

English B1, Ukrainian native, Russian native