spinhireSenior Anti-Fraud Manager
Despre specialist
This candidate has over four years of experience in the iGaming industry, specializing in payment operations, customer support, and anti-fraud. They possess a deep understanding of online payment processes, financial flow optimization, transaction monitoring, and fraud prevention. They have successfully investigated suspicious player activity, analyzed sportsbook and affiliate traffic for fraud risks, and collaborated with various teams to resolve complex escalations. Key achievements include reducing bonus-abuse cases and overall fraud levels, and managing over 250 withdrawal requests daily. The candidate is result-oriented, quick to learn, and effective at solving non-standard tasks in the dynamic iGaming environment. They are seeking a challenging role where they can apply their expertise in fraud prevention and financial risk management.
Competențe
Experiență de muncă
Investigated suspicious player activity across casino and sportsbook products, focusing on fraud prevention and reduction of financial and operational risk.
Monitored and analyzed gaming and financial activity to detect fraudulent schemes, including bonus abuse, multi-accounting, and money laundering; supported the implementation of new verification rules that reduced bonus-abuse cases and the overall fraud level on the project.
Managed and optimized payment operations within the iGaming platform while maintaining a key KPI of processing 250+ withdrawal requests per day.
Supported and developed relationships with key clients, ensuring a high level of satisfaction and loyalty among VIP players.
Processed withdrawal requests accurately and on time while ensuring compliance with internal procedures and security standards.
Provided assistance with registration, payments, bonuses, and technical issues through chat, email, and phone.
Organized and oversaw client verification processes and compliance with KYC requirements.
Educație
2019–2022 · Computer Science · National Aerospace University - Kharkiv Aviation Institute 2015–2019 · Bachelor of Science in Civil Engineering · Kyiv Aviation Technical College
Limbi
Ukrainian native, Russian fluent, English B2