VIP Manager

Despre specialist

iGaming VIP Account Manager with 3+ years of experience in Casino and Sportsbook. Experienced in managing VIP portfolios, player retention and reactivation, personalized offers, cross-selling and building long-term relationships with high-value players. Confident working with iGaming back offices, CRM systems and cross-functional teams. Familiar with the full VIP player lifecycle, from onboarding and day-to-day support to retention and reactivation. Currently open to opportunities in VIP Management, Retention, CRM and Account Management.

Competențe

Experiență de muncă

NDA, VIP-manager June, 2025 - September, 2026 Communicated with customers in chats on the website, sent out emails (information about bonuses, building trust, cross-selling, reactivation). Personalized bonus mailing, built trusting relationships with clients, cross-selled other company projects. Maintained the client database, player retention. Resolved issues with deposits, withdrawals and gaming transactions. Assisted with customers technical and financial issues. Interacted with payment, security and risk management departments. Collected and analyzed user feedback, identified recurring issues, and forwarded them to relevant departments for service improvement and optimization. Worked with bonus programs and promotional campaigns. I had my own client base which I made contacts with. Worked with LTV, churn, retention and NGR/GGR metrics, crypto payments. Andersen, Lead Generation Specialist December, 2024 - June, 2025 Gained experience in lead generation and working with LinkedIn: learned how to improve account social selling index, used the SalesNavigator tool. Conducted in-depth research on the market, companies, clients, and management positions. I’ve created personalized messages and maintained constant contact with clients. I learned business correspondence skills in English and Russian, and coordinated interaction with the sales department. Furthermore, I adapted communication strategy templates to specific companies and positions. NDA, Support Specialist, VIP manager April, 2022 - November, 2024 Processed customer requests, performed verification, advised users on website functionality, provided information about bonuses, credit them; created and processed requests for failed deposits, missed payments, and unactivated bonuses. Detected accounts with suspicious activity; assisted in restoring and blocking accounts.

Educație

September, 2019 - June. 2024 – Digital Marketing, BSUiR

Geografie preferată

Belarus / Remote

Limbi

English C1, Russian - native, Belarusian - native