IT Support / Customer Support Specialist

Sobre o especialista

Entry-level IT and customer support specialist based in Vietnam, with hands-on experience in technical helpdesk work, restaurant service and hotel guest service. On the helpdesk the candidate handled first-line support for hardware, software and general computer issues, guided users through fixes and escalated complex cases to senior specialists. In hospitality roles welcomed guests, handled questions, orders and special requests, dealt with complaints and coordinated with kitchen, service and other departments, keeping service quality during busy periods. Communicates in English across listening, speaking, reading and writing; native Burmese speaker. No iGaming, betting or casino experience so far: the stated goal is customer support, player support, live chat or IT support in an international company. Works well under pressure and learns tools quickly.

Competências

Experiência de trabalho

Junior IT Support — IT helpdesk: first-line troubleshooting of hardware, software and general computer issues, user guidance, escalation of complex cases (dates not specified in CV) Customer Support — restaurant: guest service, menu and order assistance, handling questions, requests and complaints, coordination with kitchen and service teams (dates not specified in CV) Customer Service — hotel: guest assistance and requests, complaint resolution, cross-department coordination, support of daily front-of-house operations (dates not specified in CV)

Educação

High school

Idiomas

Burmese — native; English — listening, speaking, reading and writing (level not specified in CV)