VIP Player Support Specialist (iGaming)

Sobre o especialista

Player support specialist with 3 years of customer service experience in the iGaming industry, focused on VIP and regular player care over Live Chat. Handles deposits, withdrawals, payment and account queries, KYC and account verification, and manages bonuses, promotions, cashback and VIP benefits. Takes on complaints end to end, finds workable solutions and coordinates with internal teams until an issue is closed, while keeping player satisfaction, privacy and confidentiality intact. Comfortable under pressure and in a high-volume chat queue. Bangla native speaker with good working English, currently in the second year of an Honours degree, and looking for a remote customer support, VIP support or call centre role with an operator.

Competências

Experiência de trabalho

VIP Customer Support — iGaming operator — 3 years: VIP and regular player queries via Live Chat; deposits, withdrawals, payments, accounts and KYC; bonuses, promotions, cashback and VIP benefits; complaint handling and resolution; coordination with internal teams; customer satisfaction, privacy and confidentiality.

Educação

Honours degree — 2nd year, currently studying

Idiomas

Bangla — Native; English — Good working knowledge