Customer Support Executive | iGaming | Live Chat Support

Sobre o especialista

PROFESSIONAL SUMMARY: Customer Support Specialist with 5 years of experience in the iGaming industry, providing customer support through Live Chat and Email. Experienced in handling Sportsbook, Casino, KYC, Account Verification, Deposits, Withdrawals, Payment Issues, Promotions, and Customer Complaints. Skilled in managing high volumes of customer queries, resolving issues efficiently, and maintaining excellent customer satisfaction. Experienced in using CRM, Jira, Asana, Adviva, and other support tools. Strong communication skills with a focus on customer retention, VIP support, and delivering a positive customer experience.

Competências

Experiência de trabalho

Mostbet (BDCS) | Senior Customer Support Specialist | Remote | December 2021 – September 2026 Handled high-volume customer queries through Live Chat and Email. Assisted customers with Sportsbook, Casino, KYC, Account Verification, Deposits, Withdrawals, Payment Issues, Promotions, and Customer Complaints. Maintained 90%+ Customer Satisfaction (CSAT) and 85%+ Quality Assurance (QA) performance, with a first response time of under 8 seconds. Used CRM and ticketing systems to resolve customer issues efficiently, maintain accurate records, and follow SLA and company policies.

Educação

EDUCATION: Master's / Postgraduate Degree — Rabindra Bharati University | 2012 Bachelor's Honours Degree — Chittaranjan College, Calcutta University | 2009 CERTIFICATES: Advanced Digital Marketing — Webcoder-IT Institute | 2021–2022

Geografia preferida

Bangladesh, India, Cyprus, Malta, Poland, Romania

Idiomas

English, Bengali, Hindi