VIP Manager

O specjalistce

I am an iGaming professional with nearly 3 years of experience as a VIP Manager, specializing in managing 250–350 VIP customers across European, North American, and South American markets. I have hands-on experience working with KYC systems and verification processes, including reviewing customer information and documentation, supporting account verification, identifying potential discrepancies, and working in accordance with internal compliance and regulatory requirements. This has given me a strong understanding of the importance of customer verification, account security, and compliance within the iGaming environment.I excel in portfolio management, personalized bonus offers, customer retention, and complaint resolution, consistently achieving KPI targets. I have successfully managed customer portfolios generating approximately –250,000 in monthly deposits and reported an estimated 95% success rate in eligible customer-retention cases. I am adept at cross-functional coordination, CRM analytics, and employee training. I am seeking a challenging role where I can leverage my expertise in VIP relationship management and contribute to the growth of an iGaming company.

Umiejętności

Doświadczenie zawodowe

Edukacja

Master’s Degree in Human Resource Management — SEU University Bachelor’s Degree in Business Administration and Management — Ilia State University

Języki

Georgian C2, English C1, Russian A2