spinhireTeam Leader
O specjalistce
I am an experienced Team Leader and Shift Manager with a strong background in customer support operations within the iGaming industry. I excel at leading multilingual support teams, managing daily shift activities, and tracking KPIs and SLAs to ensure operational efficiency. I am skilled in resolving customer escalations, coaching and mentoring team members, and improving overall service delivery. I have a proven track record in quality assurance, workforce coordination, and cross-functional collaboration, consistently delivering excellent customer service in fast-paced environments. I am seeking a challenging role where I can leverage my leadership and customer support expertise.
Umiejętności
Doświadczenie zawodowe
Led multilingual support teams and managed daily shift activities; Tracked KPIs and SLAs to improve operational efficiency
Provided assistance to users and resolved queries efficiently; Handled customer concerns and maintained high service standards
Assisted customers via chat and email; Addressed concerns and ensured customer satisfaction
Managed sales processes and generated leads; Closed deals and maintained strong customer relationships
Edukacja
2020–2022 · Sanskrit (M.A) · Cooch Behar Panchanan Barma University 2017–2020 · Sanskrit (B.A) · Cooch Behar Panchanan Barma University 2015–2017 · 12th Pass · Basantirhat Kumudini High School 2015–2015 · 10th Pass · Burirhat Praneswar High School
Preferowana geografia
Remote
Języki
Bengali Expert, English Expert, Hindi Expert