B2B Technical Support Specialist (iGaming: Casino & Sportsbook)

O specjalistce

B2B technical support specialist with two years in iGaming supporting casino and sportsbook partners, plus prior experience in payment operations. Investigates and troubleshoots technical and operational incidents reported by partners, analyses game rounds, betting situations and transaction cases to explain specific outcomes, handles disputed or unusual game and bet cases with internal teams. Manages Jira tickets through to resolution and communicates directly with B2B partners. Previously a Payment Associate processing and verifying customer transactions, investigating payment issues and assisting with account reconciliation. BSc in Informatics and Applied Mathematics. Armenian native, advanced English and Russian. Wants to grow into analytical and investigation-focused roles in Sportsbook Operations, Bet Settlement, Game Operations or Fraud & Risk.

Umiejętności

Doświadczenie zawodowe

B2B Technical Support Specialist — iGaming software company — 2024–present: technical and operational support for casino and sportsbook partners, game round and bet analysis, disputed case investigation, Jira ticket management, escalation to Dev/QA/Payments Payment Associate — payments operations team — 2023–2024: processed and verified customer transactions, investigated payment issues, maintained records, assisted with account reconciliation

Edukacja

BSc, Informatics and Applied Mathematics — Vanadzor State University, 2017–2022

Języki

Armenian native, English advanced, Russian advanced