spinhireVIP Customer Support and Retention Manager
O specjalistce
I am an experienced VIP Customer Support and Retention Manager with over 4 years of experience in customer service, VIP client management, and retention strategies across chat, email, and phone support. I excel at managing high-value clients, building strong relationships, handling complex situations, and resolving client concerns to ensure high levels of customer satisfaction and retention. I am proficient in various tools including Zendesk, Usedesk, Btrix, Jira, Power BI, Google Docs, Excel, and CRM tools. I am recognized as a top performer with a strong focus on service quality, client loyalty, and business growth. I am seeking a role where I can leverage my problem-solving skills and customer-centric approach to enhance customer satisfaction and drive loyalty.
Umiejętności
Doświadczenie zawodowe
03/2026–present · Customer Support Specialist | Chat & Retention Expert · FAVBET (Remote) — Delivering exceptional customer service through chat, email tickets, and phone support.
05/2023–01/2026 · Vip manager · Adviva (remote) — Managed high-value clients, built strong relationships, and resolved complex situations.
11/2021–05/2023 · Customer support representative · KOCHARTECH — Handled customer queries with empathy and proactive problem-solving.
Edukacja
DIPLOMA · Dumkal polytechnic college ITI · NCVT 12TH · Burwan High school
Języki
ENGLISH Proficient, HINDI Proficient, BENGALI Native