Setup Manager – Junior

Overview:

SOFTSWISS is hiring a Setup Manager – Junior to join our Game Aggregator team.
You’ll support client integrations with game providers, manage setup requests, and coordinate communication between clients and internal teams to ensure smooth onboarding and operational stability.

About Product:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You’ll solve complex technical challenges and help power one of the industry’s leading aggregation platforms.

Purpose of the role:

You’ll manage client setup and integration processes across the aggregator platform to ensure efficient onboarding and seamless connectivity with game providers. Your work will directly impact client launch timelines, operational quality, and overall customer experience.

Key responsibilities:

• Connect clients to the aggregator platform and coordinate integrations with game providers
• Provide full support for client setup requests and technical onboarding activities
• Work with technical and operational documentation to maintain accurate project records
• Manage tasks, updates, and communication using Jira, Confluence, Gmail, and GitLab
• Collaborate with technical and business teams to resolve client issues and setup-related requests
• Monitor setup progress and ensure timely completion of integration activities

Required Experience:

• English proficiency at B1 level or higher
• Russian language skills at B2 level or higher
• Experience in iGaming, technical support, or a similar operational role
• Experience working with Jira, Confluence, Gmail, and GitLab