Integration / Technical Support Manager (iGaming Provider)

ABOUT MEGAFAIR
MEGAFAIR is an international iGaming provider developing slot and skill-based games for partners across global markets.
Our distributed team brings together expertise across Product, Technology, Mathematics, Art, Commercial, and Operations. We work in a fast-moving environment built around direct communication, clear ownership, and a strong focus on quality, execution, and measurable results.
We’re looking for professionals who are comfortable taking responsibility, making decisions, and contributing their expertise to products built for international markets.
If you’re looking for a role where your expertise can have a direct impact on the product and the business, we’d be glad to hear from you. Apply to join MEGAFAIR and let’s start the conversation.

REQUIREMENTS

3+ years of experience in technical support, integrations, or game integrations within the iGaming industry;
Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;
Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;
Experience supporting integrations from technical setup through successful go-live;
Understanding of game lifecycle, transactions, game rounds, and game logic;
Ability to investigate issues independently and identify root causes;
Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;
Ability to read technical documentation and collaborate closely with developers;
English level B2+.

WE OFFER

Compensation: competitive salary;
Tech tools: modern technical equipment;
Time Off: 20 vacation days, 10 sick days annually;
Work-Life Balance: flexible remote options without time tracking;
Language Learning: reimbursement for foreign language courses;
Support network: work with a team you can learn from every day;
Diversity: we pride ourselves on our international working environment;
Power supply: compensation for electricity, power banks, generator fuel, etc.;
Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

Provide technical support to partners during integration and post-launch;
Troubleshoot integration issues and investigate technical incidents;
Work closely with operators, aggregators, and internal development teams;
Support new game launches and ensure stable production releases;
Analyze logs, API responses, and integration behaviour to identify problems;
Coordinate technical communication with partners until issues are resolved;
Maintain integration documentation and share technical knowledge internally.
CANDIDATE JOURNEY
Interview with CHRO → Interview with Hiring Manager → Interview with C-Level → Job Offer