German-speaking VIP Manager (iGaming)

About the role

We’re looking for a German-speaking VIP Manager to build and nurture relationships with our most valuable players on the DACH market. You’ll be the personal point of contact for VIP customers — understanding their preferences, keeping them engaged, and making sure they feel genuinely looked after.

What you’ll do

• Manage and grow a portfolio of VIP players on the German-speaking market
• Build long-term relationships through personalised communication (email, chat, phone)
• Monitor player activity and proactively reach out with tailored offers, bonuses and rewards
• Handle VIP queries and escalations quickly, always with a premium level of service
• Work closely with CRM, Payments and Customer Support to resolve issues and improve player experience
• Track KPIs (retention, reactivation, deposits, churn) and report on portfolio performance
• Identify at-risk players and win-back opportunities

What we’re looking for

• Native or near-native German (C1/C2) and fluent English
• 2+ years of experience in VIP / account management within iGaming or online casino (must-have)
• Solid understanding of the DACH gambling market and player behaviour
• Excellent communication and relationship-building skills
• Data-driven mindset — comfortable with player metrics and CRM tools
• Availability to work shifts, including evenings, nights and public holidays when required (paid additionally)
• Discretion, reliability and a genuine service-first attitude

What we offer

• Fully remote, B2B contract
• Competitive salary + performance-based bonuses
• Dynamic, international team
• Room to grow within a fast-scaling iGaming group